09/11/2021, Joshua Elkington - Community Manager

LIFE IS STRANGE: TRUE COLORS - LAUNCH UPDATE 2

Hi all,

Once again, thank you for your patience during the launch of Life is Strange: True Colors, with a special thanks from the team for your continued help in identifying the issues some of you have faced.    

Whilst we're happy to see that some of you have had your issues resolved and are now busy playing as intended, we have a second update for you regarding the issues some of you are still experiencing, and how we are aiming to tackle them moving forward.    

Please see our first update posted yesterday if you haven’t already, where we go over some recent patch and issue solutions not explicitly mentioned here that have been helping many users, including:

· PlayStation: Unable to download Alex Outfit Pack or Life is Strange Hero Outfit Pack

· PC: Outfit pack outfits cause crashes in DX12 with RTX turned on.

· PC Visual Graphics Issues

· Ultimate Edition Entitlement

You can find the blog here: https://sqex.link/fjam

And as a reminder, you can add bug reports on our Reddit thread, which we are continuously tracking: https://sqex.link/ez4m

-

We take your user experience very seriously, and as such are constantly monitoring your issue reports and  looking into all issues, but for transparency, we thought you would appreciate a rough roadmap of how we are aiming to patch the game over the coming weeks:

Launch Period Patch   If all goes well, we’re aiming to have these out mid-next week.

Steam

· Changing Outfits causing crashes

Week 1 Patch   If all goes well, we’re aiming to get these out by the end of next week.    

PlayStation

· PS5 Ray-Tracing Issue

Xbox

· Xbox Series X Ray-Tracing Issue    

Windows Store

· Ray-Tracing Issue

Steam

· Save file Issues

· Black Screen Issues

· Aggressive Lighting issues

Stadia

· Pre-Order Outfit ownership issues

Week 2 Patch

If all goes well, we’re working to have these out by the 24th of September.

All Platforms

· Chapter 2 – Jed T-Posing in Black Lantern

· Chapter 2 – Alex T-Posing with Ryan

PlayStation

· PS4 – Screen Turning White

Xbox

· In-game links not functioning

Currently Under Investigation

PlayStation

· PS5 Performance Issues

· Can’t Access Pre-Order Outfits

· Chapter 2 – Eleanor Fear not triggering

· PS5 – HDR Sliders Missing

Xbox

· Xbox Series X Performance Issues

Steam

· Rapid Screen Flickering

· HDR non-functional

· Chapter 3 incurring game crash

Once again, these aren't the only issues we are looking into, just what we are confident to share with you today within an early progress roadmap for transparency. We’ll be back with another update within the next few days to keep you apprised of progress and confirm these patch dates and fixes.

We had hoped you would have a flawless first time experience with Life is Strange: True Colors, and for those of you who wish these fixes were coming sooner, we completely understand. Please know that all issues must be investigated, re-produced, and understood before fixes can be worked on (this is exactly why your reporting, information and feedback has been so helpful!)

Once issues are fixed, they still need to be tested by our QA teams to make sure they aren’t creating any unexpected new issues, then approved by the platforms, before finally bringing them to you, which is why everything unfortunately won’t be fixed in a matter of days.

Rest assured, we are working hard to improve your experience.   

The Life is Strange Team

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LIFE IS STRANGE © 2015-2021 Square Enix Ltd. All rights reserved. Developed by Dontnod Entertainment. LIFE IS STRANGE, LIFE IS STRANGE 2, LIFE IS STRANGE: TRUE COLORS, SQUARE ENIX and the SQUARE ENIX logo are registered trademarks or trademarks of the Square Enix group of companies. DECK NINE and DECK NINE GAMES are registered trademarks of Idol Minds, LLC. DONTNOD and DONTNOD Entertainment are registered trademarks of DONTNOD Entertainment, S.A. “PlayStation”, “PS4 logo”, and “PS5 logo” are registered trademarks or trademarks of Sony Interactive Entertainment Inc. Microsoft, the Xbox Sphere mark, the Series X logo, Series S logo, Series X|S logo, Xbox One, Xbox Series X, Xbox Series S, and Xbox Series X|S are trademarks of the Microsoft group of companies. Nintendo Switch is a trademark of Nintendo. ©2021 Valve Corporation. All rights reserved. Steam and the Steam logo are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries. All other trademarks are the property of their respective owners.