10/04/2021, JOSHUA ELKINGTON - GLOBAL COMMUNITY MANAGER

LIFE IS STRANGE: TRUE COLORS - LAUNCH UPDATE 4

Hi all,

Once again, thank you for your patience during the launch of Life is Strange: True Colors and Life is Strange Wavelengths, with a special thanks from the team for your continued help in identifying the issues some of you have faced.

Whilst we're happy to see that more of you have had your issues resolved and are now busy playing as intended, we have new updates for you regarding issues some of you are still experiencing.

Please see our first update posted at launch if you haven’t already, where we go over some early patch and issue solutions not explicitly mentioned here that have helped many users, including:

  • Ultimate Edition Content Entitlement
  • PlayStation: Unable to download Alex Outfit Pack or Life is Strange Hero Outfit Pack
  • PC: Outfit pack outfits cause crashes in DX12 with RTX turned on.
  • PC Visual Graphics Issues

You can find the blog here: https://sqex.link/fjam 

Patch #3

Available: PS5, Xbox – Now / PS4 – Tuesday 6thOctober / Steam, Stadia – Wednesday 6th October

Fixed Issues

PlayStation 5

· High Resolution / High Performance (up to 60fps) mode/s toggle added

Xbox Series X

· High Resolution / High Performance (up to 60fps) mode/s toggle added

Steam

· HDR enabled

· Frame rate issues around Steph Power moment fixed

Stadia

· Tutorials and How to Play text updated to use Tap wording when using Tap Accessibility setting for Power Controls.

All Platforms

· Achievements/Trophies for all collectibles should now retro-actively be awarded when reaching the Title screen on launch or when loading a different save file. This will also check for and award the Platinum trophy on PlayStation if applicable.

Under Investigation – Life is Strange Wavelengths DLC

Thank you for your reports regarding your experiences with Life is Strange Wavelengths.

While wholly not ideal, we were happy to see that most PlayStation owners were able to download and play the content within the first 24 hours of launch after experiencing some initial difficulty. We are currently investigating the Stadia entitlement issues reported, and apologize for the delay in accessing this content.

We are also currently investigating and looking to reproduce some of the other issues that have been reported, such as the player being unable to select the D20 while taking a caller in some instances, and an error with the DLC save file in some circumstances.

We want you to know that these issues are being  looked into, and we will continue to investigate and update you.

We hope to have more to share with you soon.

Previous Patches

Patch #2

Available: Now  Released: September 27

Fixed Issues

All Platforms · Chapter 2 – Jed T-Posing in Black Lantern  · Chapter 2 – Alex T-Posing with Ryan

PlayStation · PS4 – Screen Turning White  · PS4 – World and Friend Stats Not Displaying   · PS5 – HDR sliders missing

Xbox · In-game links not functioning

Launch Period Patch

Available: Now

Fixed Issues

Steam ·  Changing Outfits causing crashes

PlayStation · Can’t access pre-order outfits

Patch #1

Fixed Issues

PlayStation

· PS5 Ray-Tracing Issue

Xbox

· Xbox Series X Ray-Tracing Issue    

Windows Store

· Ray-Tracing Issue

Steam

· Save file Issues

· Black Screen Issues

· Aggressive Lighting issues

Stadia

· Pre-Order Outfit ownership issues

-

As we expressed in our last update, we had hoped you would all have a flawless first-time experience with Life is Strange: True Colors and DLC Wavelengths, and for those of you who wish these fixes had come sooner, we completely understand. Please know that all issues must be investigated, re-produced, and understood before fixes can be worked on (this is exactly why your reporting, information and feedback has been so helpful!)  

Once issues are fixed, they still need to be tested by our QA teams to make sure they aren’t creating any unexpected new issues, then approved by the platforms, before finally bringing them to you, which is why everything unfortunately wasn’t fixed in a matter of days.

Please continue share your reports with us through this Customer Support direct link: https://sqex.link/pwl. In order to help us better understand certain issues, please be sure to include the following in any bug or crash reports:

  • Console/Windows OS Version:
  • Description of the issue: What were you doing in the lead up to the issue? Exactly      what happened? The more detail, the better! A picture or video is really helpful.
  • Are you able to consistently reproduce the issue? [Yes / No]
  • In-Game Language/Region: (e.g. German/Germany)
  • CPU Model:
  • GPU Model:
  • RAM:

We’ll be back with another update soon. Rest assured, we are working hard to improve your experiences.

The Life is Strange Team.

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LIFE IS STRANGE © 2015-2021 Square Enix Ltd. All rights reserved. Developed by Dontnod Entertainment. LIFE IS STRANGE, LIFE IS STRANGE 2, LIFE IS STRANGE: TRUE COLORS, SQUARE ENIX and the SQUARE ENIX logo are registered trademarks or trademarks of the Square Enix group of companies. DECK NINE and DECK NINE GAMES are registered trademarks of Idol Minds, LLC. DONTNOD and DONTNOD Entertainment are registered trademarks of DONTNOD Entertainment, S.A. “PlayStation”, “PS4 logo”, and “PS5 logo” are registered trademarks or trademarks of Sony Interactive Entertainment Inc. Microsoft, the Xbox Sphere mark, the Series X logo, Series S logo, Series X|S logo, Xbox One, Xbox Series X, Xbox Series S, and Xbox Series X|S are trademarks of the Microsoft group of companies. Nintendo Switch is a trademark of Nintendo. ©2021 Valve Corporation. All rights reserved. Steam and the Steam logo are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries. All other trademarks are the property of their respective owners.