A huge thanks for your patience during our launch today, and a special thanks from the team for your help in identifying issues.
Here’s a short thread of updates covering the main issues some of you have experienced. You can find more detailed information and add bug reports on our Reddit thread [ https://sqex.link/ez4m].
We're tracking everything you're flagging for us and will have more notes and updates for you over the coming days.
PlayStation: Unable to download Alex Outfit Pack or Life is Strange Hero Outfit Pack.
We’re really sorry that some of you, who have understandably waited to play the game until they can access the outfit packs to use in their first playthrough, are still left waiting.
We are still double-checking, but we have found that this solution has worked for some PS5 players:
Restart your console.
· Select the PS5 version of the game in your on-console library (not the PlayStation store)
· Hit the Options button (three stripes) on your controller while the game is highlighted
· Choose 'Manage Game Content'
· Download the ‘Alex Outfit Pack’ and/or ‘Life is Strange Hero Outfit Pack’. Please note that the ‘Alex Outfit Pack’ is a pre-order bonus.
Your outfit packs should now be installed. If this doesn't work for you, do let us know, as we continue to investigate.
While this hasn't been the quick fix we were hoping for, the store engineers are working on this right now and we hope to have this fully resolved soon.
PC: Outfit pack outfits cause crashes in DX12 with RTX turned on.
We have identified that the Alex Outfit Pack and Life is Strange Hero Outfit packs currently cause a crash when selected in DirectX12 mode, but only with ray-tracing turned on. For the moment the workaround is to play in either DX11 mode, or DX12 mode without ray-tracing, but this issue has been fixed on the dev side and is now with our QA team for testing. We don't have an exact deployment time right now, but we will update you tomorrow with a better ETA for when the update will be live on Steam.
PC Visual Graphics Issue
For those experiencing visual issues on PC, please make sure you've updated to the latest graphics drivers and retry - do let us know if this doesn't solve the issue.
Ultimate Edition Entitlement
We’re sorry that we’ve seen some understandable confusion around your Xbox and PlayStation Ultimate Edition entitlements today, and wanted to reassure you that, if you’ve pre-ordered the Ultimate Edition, you will receive all the content to which you are entitled - as soon as it releases.
Because of the way the console storefronts are set up, pre-order bundles, like the one you bought, are treated separately to Day One bundles, because each contains slightly different content.
Now that the game has released, the Day One bundles are live, and because they no longer contain the Alex Outfit Pack pre-order DLC, the new bundles count as different items on store. As a result, you may still see a ‘Buy Now’ option over a Deluxe Edition or Ultimate Edition bundle you already pre-ordered and own.
This does not mean that you do not own the Deluxe Edition or Ultimate Edition already - just that you bought the pre-order version of the bundle. Your pre-ordered content is safe, as is the level of Edition you pre-ordered.
As for the content you should expect to have right now: if you pre-ordered the Standard Edition, you should have the full game, and the Alex Outfit Pack pre-order bonus.
If you pre-ordered the Deluxe Edition, you should have the full game, the Alex Outfit Pack pre-order bonus, and the Life is Strange Hero Outfit Pack. Our Deluxe Edition story DLC, ‘Wavelengths’, releases in three weeks’ time, on September 30, and you’ll be able to download it on that day.
Because of the way the bundles are set up on store, the ‘Wavelengths’ DLC will not appear in your bundle until it is live and ready to download.
If you pre-ordered the Ultimate Edition, you should have the full game, the Alex Outfit Pack pre-order bonus, and the Life is Strange Hero Outfit Pack. Our Deluxe Edition story DLC, ‘Wavelengths’, releases in three weeks’ time, on September 30, and you’ll be able to download it on that day. Again, because of the way the bundles are set up on store, the ‘Wavelengths’ DLC will not appear in your bundle until it is live and ready to download.
When the Life is Strange Remastered Collection releases in Early 2022 (final release date to be announced), Ultimate Edition pre-order players will receive it as soon as it unlocks, along with the Life is Strange Remastered Collection pre-order bonus of the Before the Storm ‘Zombie Crypt’ Outfit for Chloe.
So right now, to summarise, if you pre-ordered the Ultimate Edition, your available game content is the same as that of the Deluxe Edition, but your entitlement remains the same, and the Ultimate Edition content will be available as it goes live.
We are sorry however that the issues some users have had downloading their released Outfit Packs have compounded the confusion with the Ultimate Edition entitlement.
These aren't the only issues that have been reported that are being looked into, but for now, we hope this helps. Rest assured, we are all hard at work getting these issues resolved so that everyone can focus on simply enjoying the game.
The Life is Strange Team
For more information, you can still visit our FAQ page, here: https://sqex.link/rw9a
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