09/27/2021, Joshua Elkington - Life is Strange Community Manager

LIFE IS STRANGE: TRUE COLORS - LAUNCH UPDATES

Hi all,

Once again, thank you for your patience during the launch of Life is Strange: True Colors, with a special thanks from the team for your continued help in identifying the issues some of you have faced.

Whilst we're happy to see that more of you have had your issues resolved and are now busy playing as intended, we have a new update for you regarding issues some of you are still experiencing, and when we aim to tackle them moving forward, including some firmer short term dates of when they will be delivered to you.

Please see our first update posted at launch if you haven’t already, where we go over some early patch and issue solutions not explicitly mentioned here that have been helping many users, including:

  • PlayStation: Unable to download Alex Outfit Pack or Life is Strange Hero Outfit Pack
  • PC: Outfit pack outfits cause crashes in DX12 with RTX turned on.
  • PC Visual Graphics Issues
  • Ultimate Edition Entitlement

You can find the blog here: https://sqex.link/fjam 

And as a reminder, you can add bug reports on our Reddit thread, which we are continuously tracking: https://sqex.link/ez4m
 

Patch #2

Available: Now
Released: September 27

Fixed Issues

All Platforms
· Chapter 2 – Jed T-Posing in Black Lantern
· Chapter 2 – Alex T-Posing with Ryan

PlayStation
· PS4 – Screen Turning White
· PS4 – World and Friend Stats Not Displaying

· PS5 – HDR sliders missing

Xbox
· In-game links not functioning


Previous Patches  

Launch Period Patch

Available: Now

Fixed Issues

Steam
·  Changing Outfits causing crashes

PlayStation
· Can’t access pre-order outfits 

 

Patch #1

Fixed Issues

PlayStation

· PS5 Ray-Tracing Issue

Xbox

· Xbox Series X Ray-Tracing Issue

Windows Store

· Ray-Tracing Issue

Steam

· Save file Issues

· Black Screen Issues

· Aggressive Lighting issues

Stadia

· Pre-Order Outfit ownership issues

 

Forthcoming Patches

Patch #3

Available: Monday, Oct 4

Fixed Issues

PlayStation
· Instances of PS5 Framerate dropping below 30fps

Xbox
· Instances of XBSX Framerate dropping below 30fps

Steam
· HDR not functioning  
 

Under Investigation

  • Low framerate during Steph power moment (PC)
  • Game crashing in Ch3 (PC)
  • Eleanor feat not triggering (PS5) 

As we expressed in our last update, we had hoped you would all have a flawless first-time experience with Life is Strange: True Colors, and for those of you who wish these fixes were coming sooner, we completely understand. Please know that all issues must be investigated, re-produced, and understood before fixes can be worked on (this is exactly why your reporting, information and feedback has been so helpful!)

Once issues are fixed, they still need to be tested by our QA teams to make sure they aren’t creating any unexpected new issues, then approved by the platforms, before finally bringing them to you, which is why everything unfortunately won’t be fixed in a matter of days.

In the meantime, please continue to share your information with us. In order to help us better understand certain issues, please be sure to include the following in any bug or crash reports:

  • Console/Windows OS Version:
  • Description of the issue: What were you doing in the lead up to the issue? Exactly what happened? The more detail, the better! A picture or video is really helpful.
  • Are you able to consistently reproduce the issue? [Yes / No]
  • In-Game Language/Region: (e.g. German/Germany)
  • CPU Model:
  • GPU Model:
  • RAM:

If you are crashing on PC, please consider getting in touch with Square's support team at sqex.to/support as they will potentially be able to use your DxDiag files for crash diagnosis.

We’ll be back with another update to keep you apprised of progress next week. Rest assured, we are working hard to improve your experience.

The Life is Strange Team.


 

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LIFE IS STRANGE © 2015-2021 Square Enix Ltd. All rights reserved. Developed by Dontnod Entertainment. LIFE IS STRANGE, LIFE IS STRANGE 2, LIFE IS STRANGE: TRUE COLORS, SQUARE ENIX and the SQUARE ENIX logo are registered trademarks or trademarks of the Square Enix group of companies. DECK NINE and DECK NINE GAMES are registered trademarks of Idol Minds, LLC. DONTNOD and DONTNOD Entertainment are registered trademarks of DONTNOD Entertainment, S.A. “PlayStation”, “PS4 logo”, and “PS5 logo” are registered trademarks or trademarks of Sony Interactive Entertainment Inc. Microsoft, the Xbox Sphere mark, the Series X logo, Series S logo, Series X|S logo, Xbox One, Xbox Series X, Xbox Series S, and Xbox Series X|S are trademarks of the Microsoft group of companies. Nintendo Switch is a trademark of Nintendo. ©2021 Valve Corporation. All rights reserved. Steam and the Steam logo are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries. All other trademarks are the property of their respective owners.